Job Description
Find out more about the role of each department and its different services:
DIGITAL MEDIA
This team, based in Paris, Singapore, and Tokyo, participates in the development of a large panel of edge digital marketing solutions for all D-EDGE hotels. Thanks to its daily contacts with the main digital actors such as Google, Criteo, and Facebook, the Digital Media team has developed a unique expertise in online advertising for independent hotels.
The team supports more than 3 000 hotels in their digital marketing strategies by running online campaigns, generating more traffic conversion and direct sales, and by giving proof of a positive and sustainable return on investment.
WEB STUDIO
The Web Studio provides independent hoteliers, hotel groups and restaurants with intuitive, responsive and conversion-oriented websites in order to help them develop direct bookings and to maximize the most profitable sales.
The studio works with the Sales, Account Management and Customer Support teams, but also the Product teams in order to optimize the integration of the D-EDGE products on websites (Booking Engine, Widget, etc.)
MARKETING & COMMUNICATION
The Marketing & Communication team is responsible for defining and promoting our brand and solutions, internally and externally. They will be able to help you with sales support, social media, brand guidelines, and with the organisation of events such as d-talks, d-rinks, webinars or professional fairs, etc...
Team members are based in Paris (Corporate and Europe) and Singapour (for APAC region).
PRODUCT & TECHNOLOGY DEPARTMENT
The Engineering team is made of +250 enthusiasts coming from all horizons, who reinvent the hotel booking experience for both the traveler and the hotelier. We love to innovate and share our expertise and experiments through public and internal events: conferences, meetups, collaboration with schools, open-source projects, BBL, book clubs, all-hands, etc.
The Product team is responsible for collecting information on the market (client feedback, context, data...), defining the vision of the product and making it into an exploitable roadmap, leading the development team, and defining priorities and sprints. They also have the role of training all the relevant people on the different functionalities and the user experience elements, while sharing with them the knowledge and the vision of the product.
Product Design is a strategic pillar to operate our company vision. The team advocates the user voice and aims to put the user experience at the heart of everything we do. Product Design at D-EDGE includes 3 areas : full-stack product design, design ops and user research, operating in a highly collaborative way.
The aim of the QA (Quality Assurance) team is to plan and carry out the relevant verification and validation steps during the manufacture of a product, so as to control the risk of software failure and sustainably enhance its quality.
The IT Ops team guarantees the consistency of the IT systems infrastructure we provide to our customers and internal users, taking into account security, cost control and compliance with commitments.
The Level 2 Support team deals with customer service issues. It performs in-depth problem analysis and reports bugs to Level 3 if necessary. It is also responsible for incident communication.
COMMERCIAL DEPARTMENTS
- The EMEA (Europe Middle-East & Africa) and APAC (Asia Pacific) departments combine the commercial activities of D-EDGE in their respective regions. Each country is under the direction of a Country Manager. The Sales teams prospect for new customers, trying to enter into new regions and grow the D-EDGE market share.
CUSTOMER SERVICE
The Customer Service department is at the heart of our value proposition. The teams support our clients during their journey with us. They carry out onboarding and training for new customers (or existing customers integrating new products) and provide level 1 technical assistance and incident resolution service.
The Technical Support Specialist must be able to handle any type of support requests on how to use our products and manage technical requests both to find the origin of the problem and to solve it, within the limits of their capabilities and available tools. When necessary, they escalate to levels 2 and 3.
The Onboarding team is the first contact for clients after the signature of the contract and with them, the client starts its journey with D-Edge. The team is in charge of the activation/implementation of the D-Edge Suite of products, understanding the client’s needs, following in detail given guidelines and checklists in respect of the SLA, as well as guiding the client during the whole project and animating training sessions.
The main objective of the Training team is to develop, deliver, monitor, and apply training methods that help both D-EDGERS and customers reach the best product adoption.
The Account Manager is the Primary point of contact for an assigned portfolio of hotel clients, is responsible for ongoing customer satisfaction, responsible for business retention, ensuring that the clients are gaining the full benefit of D-EDGE purchased products, driving effective strategies to achieve organic growth, responsible for identifying upsell opportunities which ultimately leads to improved revenue both for the clients and D-EDGE / Increase equipment rate, share clients feedback with the company (products, finance, CS).
PARTNERSHIP
- The Partnership team enables D-EDGE solutions sales by building the connectivity network replying to the ever-evolving hospitality industry needs & actively participates in D-EDGE growth by unlocking ancillary revenue streams and opportunities thanks to its continuous and constant follow-up of key players and market trends
FINANCE
- The Finance teams operate from Paris and from Singapore. Their missions are similar to finance teams in other companies: Accounting, Taxation, Administration, Contracts & Invoicing and Recovery.
HR
The HR team is a real partner for all managers and coworkers. They accompany D-EDGErs on a daily basis so that each of us feels good and integrated into the company. The team defines the company's HR policies and provides us with tools, training, processes as well as career management services. In a nutshell, the team takes care of us and makes sure that we have everything we need at our disposal so that we can work in the best conditions.
The HR department is mainly in Paris with the Administration and Recruitment services.